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Yusuf_123's avatar
Yusuf_123
Explorer | Level 4
3 years ago
Solved

already paid the bill, but the dropbox plan is still basic

hello, i have a problem with my dropbox. i usually pay dropbox every month. pay through googleplay. But this time is not like usual. after paying the bill, my dropbox plan remains on the basic plan....
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  • Jay's avatar
    Jay
    3 years ago

    Hi Yusuf_123, thanks for bringing this to our attention.

     

    It sounds like the last subscription didn't go through on the Dropbox mobile app, if you're not seeing the transaction on your Dropbox account.

     

    Were you charged by Google Play in your bank account? Have you been in contact with Google or the bank regarding the transaction?

     

    This will help me to assist further!

Yusuf_123's avatar
Yusuf_123
Explorer | Level 4
3 years ago

I always pay my bill every month. From April, to this August. But there is no history or billing activity on the /www.dropbox.com/manage/billing website. why is this? but on googleplay it shows the payment history.

It doesn't seem possible that my account paid it wrong. because I have had dropbox plus access for several months.

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