Forum Discussion

Yusuf_123's avatar
Yusuf_123
Explorer | Level 4
3 years ago
Solved

already paid the bill, but the dropbox plan is still basic

hello, i have a problem with my dropbox. i usually pay dropbox every month. pay through googleplay. But this time is not like usual. after paying the bill, my dropbox plan remains on the basic plan....
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upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi Yusuf_123, thanks for bringing this to our attention.

     

    It sounds like the last subscription didn't go through on the Dropbox mobile app, if you're not seeing the transaction on your Dropbox account.

     

    Were you charged by Google Play in your bank account? Have you been in contact with Google or the bank regarding the transaction?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Yusuf_123, thanks for bringing this to our attention.

 

It sounds like the last subscription didn't go through on the Dropbox mobile app, if you're not seeing the transaction on your Dropbox account.

 

Were you charged by Google Play in your bank account? Have you been in contact with Google or the bank regarding the transaction?

 

This will help me to assist further!

Yusuf_123's avatar
Yusuf_123
Explorer | Level 4
3 years ago

hi jay, yesterday I tried to refund through google play store, and it was successfully refunded this morning. then I tried this morning, paying through dropbox and it was successful. thank you. I was worried yesterday, because of unusual problems. And now my account is successfully dropbox plus.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I'm glad to hear that it was resolved. If you need any further assistance in the future, please let me know.

     

    Enjoy your week ahead!

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