Anyone Else Unable To Upgrade?? Plus Horrible Customer Service

Hey All,

I got an error when I purchased my plan from the sales rep link and it has been a NIGHTMARE every since. I can't make ANY changes to my account and the plan is always wrong. I had business plus for 3 users, but was charged for 5 users... it took over a week to fix this and they had to refund the entire thing and have me repurchase a plan for 3 users. With the repurchase link it was just for the regular business plan with 3 users... for 2 weeks I have asked support why I dont have unlimited templates like I was sold on and all they said was "we will send your feedback to developers". I finally figured out the issue on my own was I just needed to upgrade to business plus again... I have tried to upgrade via my account through the upgrade option, through the plan option, through the billing option, and through a specific link provided by support and continually get the same error. I have contacted support 3 times. I was given instructions how to upgrade on my own and ticket closed (again... there is AN ERROR and I can't). It has been days with no support reply. I am literally losing business and trying to give dropbox more money and upgrade my plan. What a horrible experience. Any tips to just upgrade? It is a simple solution to my problem yet support either didn't know I should upgrade or is unable to help me upgrade! Help!!