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Being charged for an unknown account. How can I rectify this?
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving.
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
Thank you.
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
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Dear staff,
I have a problem with my account.
I used to have a business dropbox account which I closed a couple of days ago.
However, In order to do my taxes I need access to the invoices of that account.
Because the account no longer exists I'm not able to download the missing invoices anymore.
I'm looking especially for the invoices from July till September.
Could someone please send me those invoices.
Many thanks
- Mark
Super User II
You will need to contact support at www.dropbox.com/support for help if you cannot see them at www.dropbox.com/account.
That's why I'm writing here.
The only two options that are left to me are
Contact Chatbot
and Contact Community
There's no possibility for me to contact dropbox support directly anymore
as I'm no longer having a business account
- Mark
Go to the web page while logged out (or use an incognito window) and click on the 'get help with account' option which should appear.
Hello everyone,
My company was charged 119€ for a dropbox service.
The title is ADYEN DROPBOX + 9 DIGITS.
We don't know who owns the account, even though the company is paying for the service.
I can't get any more information.
Thanks in advance
Chris
- Nancy
Dropbox Community Moderator
Hey Chris110, hope you’re doing great.
In general, you can locate the Dropbox subscription for which you’re being billed by inserting your transaction ID in this page.
Since these are ADYEN charges though, you may need to reach our support team instead.
Please open another browser (on which you’re NOT logged into ANY Dropbox account), and go here. After you’ve submitted your ticket, please send me your ticket number here.
Hello Nancy,
Thanks for your quick answer.
Here the ticket nb : Ticket #22851954
I created ticket on "paypal" section because i didn't other choice to begin the procedure..
- Nancy
Thanks for the ticket number, Chris! I’ve left an internal note for our team, so that they may get back to you as soon as possible.
I thought I had downgraded to a basic plan. I just got billed again on a card I had closed which then had me overdrawn. I went to be sure my dropbox subscription is canceled and there is nothing to cancel so why am I still getting billed? Please help there is no link anywhere on this site to help me. Thank you in advance.
- Megan
Hey Kristen3, sorry to hear about this.
Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charge in question?
That'd help us check if you have two accounts.
You can also check your plan page, to see if you're using a Basic, free plan or a paid one.
If you did and need further assistance on this, you could contact our support team through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at.
I hope this helps a tad.
