Billing Page Won't Load

Hey impossiblefunky, I understand that this is quite inconvenient, but from what I see, your ticket is being handled by our specialists, so once they have news for you, they'll reply back to you there.

If you have any other Dropbox questions, please let us know.

Have a great day.

Hi, I used to be a plus paid subscriber. Today suddenly realized I was downgraded to Basic and couldn't access Billing page, also couldn't upgrade to any plans. 

I tried on Brave and Safari but all didn't work. It seems like javascript error as dev console shows. Could u plz help resolve these issues?

My account is under my current email address

Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

 Yes, I did, but it still didn't work. I found another person already experienced the same issue, Dropbox Support member contacted the person in person through email. I am expecting the same for myself and gave my post exact same title for the case below.

https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Billing-Page-Won-t-Load/m-p/653850

Hi rock7777! Are you getting the same errors, if you use an incognito window instead?

Yes. I already tried it before posting here. Nancy 

Hey rock7777 - sorry to jump in here, but would it be OK if we sent you an email to look further into this issue for you? 

Walter I've been waiting for such email since last Saturday.

[removed per the Community's Guidelines] is my email address, plz remove it like you did for the impossiblefunky user after you check it. 

Thanks

Sure thing rock7777 - you've got

Take a look at your inbox and we'll take it from there.