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Forum Discussion
Can not add people to Family plan, and the whole account acts weird.
Hello,
I have a family plan currently that I am trying to add and delete people off of. When I go to do that the add button whites out and does not allow me to do anything. I tried to add an account like it was telling me to however it still would not let me add anyone onto it. I pay for the subscription however it will not allow me to do anything on it. I switched even to a new browser and still not working. When I go into the admin portion it keeps telling me my subscription is up however when I go to pay it shows that I am good till Sept 9th. When I go into where the people are from my team it only shows me one other person who's subscription has expired. I have no idea what is going wrong or what I am doing wrong I was always able to use my account without any issues. I can't even go to upgrade the subscription as its not even allowing me to do that .
3 Replies
i have the same issue! hoping some1 can help 🙂
- Megan
Dropbox Community Moderator
Hi TMM88 & banko, let's jump right into this!
It indeed sounds a bit odd. Let's check the subscription first. Where do you go to check your subscription? Is it to your account's plan page, and can you also send me a screenshot of what you see there?
Also, just to make sure we're on the same page here, are these the steps you follow, when trying to invite a new Family member to your account? Were you part of a Business team, before joining the Family plan by any chance?
If you could send me some visuals, that'd be amazing.
Keep me posted, and we'll take it from there!
i actually answered in the wrong topic, i dont have that problem. sorry 😞 but still ty for trying to help fast ❤️
