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Forum Discussion
Cancelling a free trial
Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial period ended. Still Dropbox is trying to take money from my card as if nothing has happened. My account says I have a basic plan, and that is okay, I don't want to have and to pay for a Plus account. It is totally impossible to get help with this. Instructions do not work, the help center doesn't give proper usable anwers. I need help with this.
Thank you in advance. Éva
20 Replies
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- Rich
Super User II
Eva1975 wrote:
I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions.
The instructions are fine but it depends on how you initiated the trial in the first place. Did sign up for the trial through the Dropbox website, or though the mobile app?
I signed up through the website. The insrtuctions said for the website that I can manage my plan in the settings but there it said that I have a basic plan and there was no button to manage anything. I have sent a registered letter finally through regular mail to cancel the free trial.
- Nancy
Dropbox Community Moderator
Hi Éva! Hope you're doing great.
If you're seeing a free Basic plan here, can you please double check whether you have a second email address that could be linked to the Dropbox account that was upgraded?
Also, if you've received charges from Dropbox in your bank statement, please check if there's a 12-digit transaction ID there, as well. In case there is, you can insert it here to find more details about the account in question.
Let me know what you find!
- Hi wondering if anyone can possibly help as I can’t contact support, I chose a trial option for 30 days to send important files to someone, now iv come to cancel and it doesn’t register the fact iv chose the free trial but my bank does when I had to verify it was me choosing to get drop box, very weird, seems immoral to not be able to cancel, thanks in advance
his is the third time I've received a message that my Business trial subscription is about to expire, with a request to order a continuation. However, I can't find a trial subscription that runs for me anywhere. I know that dropbox automatically charges for a continuation if not cancelled. what else can i do, i want to stay with basic
- Megan
Hi bif & R3alKrafty , I'd be happy to help with this!
As a first step, can you please let me know what your account's plan tab is showing?
Also, did you start your trial directly through Dropbox, or within Apple/Google Store? Is it possible that you have two Dropbox accounts, by any chance?
Let me know more!
- Hi it says I’m basic with zero option to cancel anything, I only have 1 Dropbox but I had to verify and confirm with a check on my bank for the subscription, it’s very weird, was all done online
- Megan
Hi @R3alKrafty, do you happen to have any transactions or proof of the trial starting?
I'm asking, because we can switch to email, so you can then provide me that, in order to possibly locate the account.
- I have notification proof from my bank if that helps?
- Megan
I just sent you the email R3alKrafty , I'll see you there!
