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Forum Discussion

AlisonC's avatar
AlisonC
Explorer | Level 3
3 years ago

Cancelling account of ex-staff member

Hi. Last year a staff member in my organisation paid for her Dropbox account on my business credit card.  She has since left the organisation without cancelling her account, so Dropbox has automatica...
cancellations
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey AlisonC, have you tried these steps to check your ticket's history?

 

If you did and still have issues, let us know here and we'll take it from there. 

AlisonC's avatar
AlisonC
Explorer | Level 3
3 years ago

Hello Walter.  Thank you for your response.  I have tried those steps to check ticket history, with no success.  Part of the issue may be that my own account is a Basic one, created so that I can try to communicate with Dropbox to cancel the paid account to which I do not have access.  It's also been suggested that my employer has somehow blocked emails from your support email address.  But whatever the reason, I am not receiving responses to my support requests.  I would very much appreciate advice on what to do next.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey AlisonC! Hope it's OK to jump in. 

     

    In this case, we can log a new ticket for you instead and look into this further. The new ticket will be sent to the email address that's linked to your Community profile here.

     

    Let me know if that's alright.

  • AlisonC's avatar
    AlisonC
    Explorer | Level 3
    3 years ago

    Thank you Nancy, that would be terrific.  The email address you mention is correct.  Many thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You're all set, AlisonC! Please check your email address when you get the chance, and reply back to me.

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