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Forum Discussion
Cannot access an old dropbox account - still being charged
Hello,
I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not able to sign in because it prompts me to enter a verification code that is sent to the email address that no longer exists. I am not able to reactivate this email address either to retrieve the password so I am stuck.
I am contacting now through another dropbox account with a different email and do not have the upgraded plan. How can I get assistance with deleting this old account and stopping the charges if I cannot gain access to the associated email? Thank you
12 Replies
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- Rich
Super User II
Juliev22 wrote:
I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have an old expired email that I no longer have access to. I believe I am still being charged for that account and not the one I have active, but when I try to login it is sending me a verification code that I cannot get.
How can I cancel this reccuring payment that I cannot even benefit from.
Thank you
- Megan
Can you please contact me as well? I was the original poster with the same issue.
I tried logging into the billing page without being signed in as Rich suggested but it is not working. I would like someone from dropbox to contact me please to help me navigate this issue and cancel my old account.
Thank you - Thanks Rich. It is not working for me. I need someone from dropbox to assist me directly I believe. Appreciate your help tho
- Thanks Megan. I replied to the email - did my reply get to you?
thank you! please send me an email @megan!
@megan, yes please send me an email! thank you
