Forum Discussion

Vitalia's avatar
Vitalia
Explorer | Level 3
4 years ago
Solved

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't know how to resolve the problem. “The operation couldn’t be completed". (NSURLErrorDo-main error 409.)

 

tried rebooting ad restoring the purchase

Dropbox Plus
Plans
upgrades

16 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Vitalia, sorry to hear you're having issues with this.

     

    Could you check if there's a pending update for your device's OS and the mobile app's version too?

     

    If so, make sure to install them and try restoring your purchase again.

     

    In case you're still getting an error, please send us a screenshot so that we can have a visual as well. 

     

    Thanks so much!

  • Vitalia's avatar
    Vitalia
    Explorer | Level 3
    4 years ago

    Ok, done! In fact, there was a pending update. But after i had installed it nothing has changed -(

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry to hear this persists Vitalia - may I reach out via email to have a further look internally?

  • Elmo22's avatar
    Elmo22
    Explorer | Level 3
    4 years ago
    I have the same error code and cannot upgrade
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Elmo22, how are you today?

     

    Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get. 

     

    Keep me posted, and we'll take it from there. 

  • Elmo22's avatar
    Elmo22
    Explorer | Level 3
    4 years ago
    Hi Megan thanks for responding I am sorry but how do I screenshot my error message on my iphone?
  • Elmo22's avatar
    Elmo22
    Explorer | Level 3
    4 years ago
    I only had the Basic dropbox I received an email on my phone saying to upgrade so purchased the personal one money was taken but nothing has altered still says my account is pausedd as full
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Elmo22, have you followed the steps I provided in this thread, in order to restore your purchases? 

     

    As for the screenshot, you can try to press the side button and the volume up button at the same time, then quickly release both buttons.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!