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kle081's avatar
kle081
New member | Level 2
4 years ago

Can't access my old email, need to cancel subscription

Hi there,

 

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account. 

account access
cancellations
Create or delete account
Delete
Multiple Accounts

96 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi webbmrh99! Had you upgraded your Dropbox account directly via our website, or iTunes/Google Play?

  • webbmrh99's avatar
    webbmrh99
    Explorer | Level 3
    2 years ago

    I have the same problem above. I no longer have access to my previous work email and can't cancel my subscription for that account.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there jaydev - I've just followed up via email so please have a look at your inbox and we'll take it from there.

  • jaydev's avatar
    jaydev
    New member | Level 2
    2 years ago

    Hi Walter-

     

    Can I get help with this as well? I have another Dropbox account with an email address I'm not able to access. 

     

    Thank you!!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JBay, welcome to our Community! 

     

    I got you! I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there.

     

    Cheers!

  • JBay's avatar
    JBay
    New member | Level 2
    2 years ago

    I am having this exact same issue.  I am looking to cancel a Dropbox account for 11.99/month which I'm being billed for, and I'm no longer associated with the company email.  I looked up the email with the credit card charge look up tool, so I have the email associated with the billing and I have all the credit card statement.  Please can you contact me so I can cancel this?  Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Please check your email and reply back to me, ScubaDevo. We’ll take it from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Perfect. Can I log a ticket for you to this email address then? We can look into this internally, and I’ll further help.

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