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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.
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Hello, I have no idea where to post this. However, I don't know what else to do. I have an alternate account with Dropbox that I created long ago, and I no longer have access to the email account I used to create it. There is no way to recover it as I don't remember the information to do so. I have a dropbox subscription with this account and I urgently need to cancel it.
- Yes, please.
Hi, can you please log another ticket? I did not see he email that reached out about this issue. I am still getting charged for the account I have no access to.- Jay
Dropbox Community Moderator
Hi everyone, if you're aware of the billing information, you can contact the support team directly.
Try opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
I've sent you an email, Pert, please could you reply to it when you get a chance.
- How do I cancel my subscription if I have no access to the email I used to set up the Dropbox account? I already contacted support incognito. They said they would contact me in two business days. However, it has been a week nobody has contacted me. Someone send me an email to confirm my current email. I reply and they left it at that. Nobody replied to my emails and I'm left hanging here.
- Calvin2DBX
Hi Calvin2DBX,
I received an email from @Jay on Tuesday afternoon to confirm my email address which I replied. However, I have not received any response after that. I also sent an email yesterday in case the previous one wasn't accepted, but nobody got back to me. I checked my inbox today and junk in case I missed something, but there wasn't any. I haven't received any other email after that. I appreciate your time and patience and understand that these things take time. Please let me know if there is a way to resolve this problem.
