Can't access my old email, need to cancel subscription

Hey Pert, if you received Jay's initial email, you shouldn't have any issues receiving his replies, so would you mind double-checking in case you missed it?

If it's only your own reply that you see in the email chain, please let us know.

Hi Pert,

Sorry you're having trouble seeing the reply which was sent. 

Let's see if we can create a support ticket a different way, please.

To do this, right click the following link, and choose open in Incognito, or Private:

https://www.dropbox.com/support

Don't sign into the account, instead, check the buttons below the sign in option, and you will see a link for "Need help with a billing issue".

Set "Other" in "I want to look up information related to", and fill out your details there, with an email address you can access.

If have any trouble with the new ticket, let me know!

Hi Hannah, Jay, Calvin2DBX 

Thank you for all your help, I received an email saying that my ticket has been resolved. Unfortunately, it seems I go from one issue to another. Now I'm unable to see the ticket. I have a follow-up link and when I click on it it sends me to dropbox.com/support. I have the ticket number, but can't see what it is about.

If you received the email to your email address, Pert, you don't have to access the ticket through the support page; it's basically the same thing, so if you can access the email through your email account, you're good to go!

Hi 

I have another company email account but email account was cancelled last year after I left the business. however we forgot to cancel the subscription on this account and get charged this year in June for whom I am no longer working for. 

Now this company email is no longer valid and I cannot log back in to cancel the subscription.

Can anyone please advise how I can cancel the subscription and stop being charged for service I haven't being using for almost a year. 

Thanks a lot !! 

Hey linyu311, thanks for reaching out to the Dropbox Community today.

If that's the case, can we send you an email, to the address associated with your Community profile here, to look into this?

Hi linyu311! Please check your email address, when you can, and reply back to my email. 

See you there.

Hi, I waited for a month to see if the ticket was successful. However, I saw the same charge again. What else can I do? I really need to cancel this account.