Can't access my old email, need to cancel subscription

Hey woodch99, sorry to hear about this.

In this case, I'd recommend getting in touch with our support team for further assistance. 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up  as well. 

Hi Hannah,

I have the exact same problem. The business plan was linked to my old work email [removed per the Community's Guidelines]  but invoiced to my own credit card (see attached screenshot). I no longer have access to this old work email. The most recent transaction ID is RR6526C7MMMD. Would you please help me with cancelling this account?

Thank you!

frankinf, I’ve messaged you to the email address that’s linked to your profile here. 

Can you please reply back to it, so that we can check this further?

my email is [removed per Community Guidelines]

Hey frankinf! I just logged a ticket for you.

Please reply back to me, when you get the chance, and we’ll look into this further.

Yes please. Do you have access to view my email address? 

Hey frankinf, thanks for reaching out to the Dropbox Community.

Would it be okay to send you an email, so we can look into this internally?

I signed up for the plan under a work email for a firm I no longer work for. I am still being billed with no way to cancel because it sends a code to the email after login. How can I cancel the membership? 

Hey Zeishan, no worries, I am here to help! 

Can I send you an email, in order for us to have a closer look into this, please? 

Hello everyone, I cant sign in to my dropbox paid account, I forgot login credentials. I have a subscription for my credit card. I have the transactional ID, but the system doesn't recognize that transaction ID. please help.