Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
Solved
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one, not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
65 Replies
Replies have been turned off for this discussion
Must admit I'm pretty disgusted at Dropbox's lack of help here... Their own user instructions (How do I find a billing receipt or invoice? - Dropbox Help) tell you to download the Invoice/Receipt from the Billing link. There are three dots to the right of each transaction which offer links to Invoice/Receipt, but both fail with different errors (Invoice simply redirects back to the same page, Receipt produces a 500 error).
What I've discovered is that if you then click the "Look Up Charge" link in the top right of that screen (https://www.dropbox.com/payments/find_receipt) it takes you to a different page, which - joy of joys - does actually allow you to print/download both the Invoice and Receipt. I probably wasted best part of an hour going through this pain...! The drawback of this approach is that you need to actually know your transaction ID - which means you need to know which card or account it was billed to, then go look it up (although at least the billing page tells you the date).
To be honest, I still think it's pretty unacceptable that Dropbox bill you, send no information about it, make it almost impossible to find details and then are completely unhelpful when contacted on this forum. They're not even open at the weekend so I couldn't ask anyone. Am wondering why I bother subscribing - will look at other solutions.
it does not work for me neither. tried different browser and incognito. that is very inconvenient. mor inconvenient even that you cannot contact dropbox in any way personally after you quit your abo and after being a customer for many years
- Nancy
Dropbox Community Moderator
thank you Nancy. Yes, that'd be nice. So, how do we proceed?
- Hannah
Hey Hil, I just wanted to clarify something here.
In order to access the receipts/invoices for a subscription (by following the steps in the article you linked), you need to actually be logged in to the account in question.
If you don't have access or don't know which account the payment is for, you can use the look-up tool, like you mentioned.
If you're logged in to the account in question, but are still getting an error, do let us know.
And as for you, DK18. I just emailed you, so we can continue there!
- Thanks @hannah, but Iām not an idiotā¦! š. Of course viewing invoices and receipts should be a post log-in featureā¦. And I only have one account anyway, so it was not a mismatched account issue eitherā¦. And I was attempting to print shortly after logging in so cookies and identity tokens shouldnāt have expired.
I did also try switching it off and switching it on again, but that didnāt help eitherā¦!! š¤·āāļøš
One person reports it = maybe theyāre being dumb
Many people report it = probably is a software issue - Thanks Megan.
No - I didnāt contact or reach anyone in supportā¦. I tried but the support page said that no one worked weekendsā¦
Instead I just dug around until I found the link for viewing bill info with payment refā¦. And then I spent a while trying to find the right credit card statement w my payment ref. Probably wasted an hour or moreā¦. But at least I did manage to generate something in the end.
But itās the end of the UK tax year so this was an urgent issue for me and may be for others too. Not having an invoice/receipt is a problem - and Dropbox doesnāt even email them - nor send an email confirming payment has been taken. Itās definitely less than ideal. I get a 500 when trying to download - help?
