Can't download invoices

Are you aware that it requires me to add payment details to continue with the submission? I do not want to add any payment details. 

Hi BB27, the payment details are required, in order for the agent to identify the account behind the charges, and send you the correct invoices. 

We wouldn't be charging you for anything. 

I can give you the account email. I am after past invoices. I can not give you bank details going forward. 

I'm sorry, BB27, but this info is required for security reasons and without it, we cannot identify the account in question, even with the email address, so we can assist you further.

If the security of your billing details is your concern here, I assure you that your information will be completely safe.

But of course, it's up to you whether you'd like to provide this info or not.

You are legally required to provide me with invoices for payments I have made to yourselves.  Instead you just seem to be coming up with excuse after excuse why you aren't doing this.  I have been asking for well over a month! I don't need to give you my bank details to get previously issued invoices.  You already have my email address of my account, as every one of the messages you post here are also going to my email. Or I can give it to you again if you have issues accessing the information in your own system. Or please fix your platform so I can download them myself.  Please escalate this to a manager. 

Hello Nancy,

sorry for replying so late. The situation is unchanged. I just retested with Chrome, Safari and Chrome Inkognito (all on Mac Ventura 13.1). 
In all cases the "Beleg" (Receipt) leads me to a Error 500 (bill_id=8358febddc844f3a94c4f87c77dfdee6), whereas "Rechnung" (Bill) leads to a new tab opening, but displaying the same overview page from which I started.

Thanks in advance for your support.

Cheers

Stephan

Hi, I think this message has been sent to me by mistake. This is exactly the issue I'm having too. Been asking since 4th November but they haven't resolved anything. Exasperating! 

I am still waiting on a resolution for this.

I am not prepared to give you highly sensitive information like bank account details.  I am not sure if it is even in compliance with GDPR and Privacy laws for you to still have such details of mine to 'verify' me with, seeing as I cancelled my subscription with you months ago. Why would you still be holding on to it?!

If you are unable to provide me with Invoices for the payments I already made to you, via my email address attached to this account - as you said you already did but they never actually arrived - then please can you fix your platform so that  I can download the invoices myself. 

THIS IS URGENT. 

Hi BB27, I just opened a new ticket number on my end for you. 

Keep in mind, that you should have received it to your Community-linked email address. Can you check, and respond back to me? 

I replied to your email weeks ago. Still nothing back....????