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Forum Discussion

ANVE22's avatar
ANVE22
Explorer | Level 4
2 years ago

Can't upgrade to paid plan - page does nothing

I've been trying to upgrade to a paid plan for a few days now. When I choose the plan, fill in the credit card info, agree to the Dropbox terms, and click PURCHASE the page doesn't let me go to t...
billing
Dropbox Family
Dropbox Plus
Payments
Plans
upgrades
BeaconHigh's avatar
BeaconHigh
New member | Level 2
2 years ago

I tried to sign up for the Essentials level.  After putting in my card details, I got a message saying I couldn't upgrade due to a "technical detail", but no further clarification.  Since I haven't been upgrade, I have no way to contact support to upgrade or find out what the problem is.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi BeaconHigh, let's jump right into this! 

     

    What is the current plan you're on?

     

    Also, have you tried switching browsers entirely to see if this helps? If you get the same error when trying a different browser, can you then send me a screenshot of it in order for me to have a visual?

     

    Just make sure none of your personal info is shown there. 

     

    Keep me posted! 

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