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Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account

billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

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  • jhorton2020's avatar
    jhorton2020
    New member | Level 2
    2 years ago

    I had a subscription that I had forgotten about that was charging me monthly.  FINALLY, I cancelled it on 9/19/2024.  But today, I was charge what looks like a yearly charge.  But that charge does not show in my account.  I have no idea how to find if I perhaps have a second account.  I certainly did not mean to sign up for a plus account.  Please help.

  • jhorton2020's avatar
    jhorton2020
    New member | Level 2
    2 years ago

    I cancelled my plan on 9/19/2024 for which I was paying monthly, but today I was charged what looks to be an annual fee.  I have searched and this is the only account I know about.  Also, the email about my payment sent me to this account.  The payment is not posted in my dropbox account, but is in my paypal account.  The notice of the payment came from Paypal and the merchant information says 

    Merchant
    Dropbox
    support-paypal@dropbox.com
    +1 855-337-6726

     

    Something is not right.  I will need my $127.79 back!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jhorton2020 - sorry to hear about this. 


    Would it be OK if we reached out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

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