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Forum Discussion

Sethabish's avatar
Sethabish
Explorer | Level 3
2 years ago

Couldn't redeem 100gb promotional offer

I bought a new hp laptop and i got 100gb for 12 months as promotional offer, but after reinstalling that 100gb is gone. How to get it back?!
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Sethabish, thanks for bringing this to our attention.

 

Just to check, when you say you reinstalled the app, was this after you redeemed the offer on your account?

 

Is it possible you have another email address on which the promotional offer is active?

 

This will help me to assist further!

  • Sethabish's avatar
    Sethabish
    Explorer | Level 3
    2 years ago

    Yes, it is after i redeemed the offer and i logged in using the same email id used for redeeming.

    Still no luck.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Did you receive an email confirming that the promotion was activated on your account? 

      • Sethabish's avatar
        Sethabish
        Explorer | Level 3
        2 years ago

        no i didn't, but in my Dropbox it showed 102gb of storage

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