Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sethabish's avatar
Sethabish
Explorer | Level 3
2 years ago

Couldn't redeem 100gb promotional offer

I bought a new hp laptop and i got 100gb for 12 months as promotional offer, but after reinstalling that 100gb is gone. How to get it back?!

Promotions
Storage space

16 Replies

Replies have been turned off for this discussion
Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sethabish, would you like us to send you an email to the address associated with your Community profile here, so we can investigate further?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Sethabish, I can see your last post was uploaded from a different Community profile. Which one is the one linked to the affected Dropbox account?

  • Sethabish's avatar
    Sethabish
    Explorer | Level 3
    2 years ago

    Sorry for that, this is the profile linked to the affected dropbox.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, Sethabish! Please check your email address and reply back to me, when you can.

  • Sethabish's avatar
    Sethabish
    Explorer | Level 3
    2 years ago

    I replied to the mail you sent, please check.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!