Forum Discussion

Sinan Dogan's avatar
Sinan Dogan
Explorer | Level 3
2 years ago

Did not receive a notification that my trial had expired and now the account renewed

I unintentionally started a trial month for a Dropbox Plus subscription with annual billing, which has now been paid for. Is it normal not to receive any email confirmation regarding the creation of the subscription or a reminder about the trial period ending?
billing
cancellations
Dropbox Plus
Payments
Plans

2 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Was this via an app store by any chance? If so the notifications etc. come from them direct

  • Sinan Dogan's avatar
    Sinan Dogan
    Explorer | Level 3
    2 years ago
    It was paid via the Website, I just saw the notification regarding the trial abo came from them directly.
    Thank you, helped a lot:)

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