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Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
4 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06 Jan 2022 and one on the 03 Jan 2022 so only a few days apart. Why am I being charged twice? I’m just wishing someone can give my money back since I’ve been paying twice. For a few months now.

billing
cancellations
Multiple Accounts
Payments
Refunds

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  • Emma Hodgson's avatar
    Emma Hodgson
    Explorer | Level 4
    4 years ago
    Hi Nancy thank for the welcoming.
    They are both direct Dropbox payments

    I checked my subscriptions for Dropbox in my App Store and it doesn’t seem to be the problem. Please let me know how I can stop the double charge, I’m a student and can’t afford to pay double the amount every month.

    Kind regards
    Emma
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi Emma Hodgson and welcome to our Community!

    Can you clarify whether both charges came from the App Store?

    Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?

    Let me know when you have more updates. 

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