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kace's avatar
kace
New member | Level 2
4 years ago
Solved

Dropbox downgraded even though it's been paid through iTunes

I've been a pro member since 2017 but out of nowhere i was downgraded. I have a receipt of payment. I need this resolved asap. My business relies on dropbox. I do not have two accounts & I ...
billing
downgrade
Payments
Plans
  • Jay's avatar
    Jay
    3 years ago

    Hi Dave39, could you try these steps to restore the purchases via the iOS app onto your account?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey kace, thanks for bringing this to our attention.

 

When was the last time you paid for your subscription? 

 

Is it possible that the card/account associated with your Apple ID expired or didn't have enough funds at the time your Dropbox subscription was supposed to renew?

 

Let me know what you find.

Dave39's avatar
Dave39
New member | Level 2
3 years ago

Hello,

I am facing similar issues. Paid the subscription via iTunes. Payment was taken acconding to bank. Accoding to iTunes account the subscription is still valid, but dropbox was downgaraded. May I plese for any hints or help?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dave39, could you try these steps to restore the purchases via the iOS app onto your account?

    • Dave39's avatar
      Dave39
      New member | Level 2
      3 years ago

      Done and worked. 

      Thank you

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

         

        Enjoy your weekend!

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