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Forum Discussion

kace's avatar
kace
New member | Level 2
4 years ago
Solved

Dropbox downgraded even though it's been paid through iTunes

I've been a pro member since 2017 but out of nowhere i was downgraded. I have a receipt of payment. I need this resolved asap. My business relies on dropbox. I do not have two accounts & I ...
billing
downgrade
Payments
Plans
  • Jay's avatar
    Jay
    3 years ago

    Hi Dave39, could you try these steps to restore the purchases via the iOS app onto your account?

Stuart8's avatar
Stuart8
New member | Level 2
3 years ago

I have the same problem. I have been paying thru Apple but Dropbox says I have been unsubscribed. Apple says contact Dropbox which I can't do since I am unsubscribed. Apple suggested they refund my money and I start again with Dropbox but Dropbox insists I go thru Apple. My files are in danger of being lost.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Stuart8, firstly I wanted to say that no matter what, your files are safe in your account, even if you're downgraded.

 

That being said, do you mean that you've paid for the subscription, but got downgraded?

 

Can you try to restore your purchase, to see if that helps?

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