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Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India!

Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.

I've tried with multiple cards and received this error message:

Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.

Please help!
Thanks.

Account Settings
Payments
Plans
upgrades

100 Replies

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  • shampa's avatar
    shampa
    Explorer | Level 3
    4 years ago

    I am trying to upgrade my dropbox plan from dropbox plus to dropbox family from India. However, I am getting the error message "Please update your payment method to perform this action", each time I try to upgrade my plan. I have tried multiple credit/debit cards, but the system returns the same message. My current plan expires in two days. I am not sure if this is because of the new RBI guidelines. Please advise. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi shampa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • shampa's avatar
    shampa
    Explorer | Level 3
    4 years ago

    Hi Jay, Sure. You can contact me on the email associated with my dropbox account. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks, I've replied to your message!

  • smi8's avatar
    smi8
    New member | Level 2
    4 years ago

    Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey smi8, thanks for posting about this here!

     

    Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account? 

     

    Does the issue persist via different browsers, as well?

  • tewariv's avatar
    tewariv
    Explorer | Level 4
    4 years ago
    Guys is this solved ? I am trying to buy extra 1 tb storage in my Plus plan...all to no avail. Keeps asking me to upgrade payment method. Any solution ? Managed to renew...BY CHANCE ..the transaction just got through. However the upgrade seems to be a different story. Tried with 2 different cards. No luck.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi tewariv, I hope you’re doing well. 

     

    Can you send me a screenshot of what you see on this page, so that I can check this further?

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