Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums.

I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. 

When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.

Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.

 

Thanks,

Locura

cancellations
Dropbox Plus
Plans

37 Replies

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  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    Now it says I don't have a plan?! But I got charged?! What's going on?!?!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Keltrin, have you tried checking your Google subscriptions on this page to see if you can cancel your plan from there, if you were charged?

  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    It says I have no subscriptions I still got 11.99 taken from dropbox out of my account for a "plan" u never paid for
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    The page shows no payments but the payment on my banking app says GOOGLE*Dropbox and then the area it came from
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you tried contacting Google Play directly with the payment reference to see if they're able to locate it on their end?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Keltrin, sorry to jump in here, but I just wanted to mention that you can start by navigating to this page as outlined here. 

     

    I hope this helps! 

  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    I already tried all of that but it didn't work, I also sent in a email to dropbox for a refund and it's been two days of nothing..

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