Dropbox removed "Vault" and is now dropping "Passwords", maybe they can lower our monthly payment?

Worse than Google... i mean alphabet... This is why i typically don't use google products as they are always quick to 'drop' products and 'no longer support'... The trust is gone.. Poor form drop box. Been a customer for over 15 years but making the move. See ya 😡!

I was going to make this its own post, but the Dropbox forums keep choking on vaguely defined "html errors," so I'm going to drop it here instead...

So, quite a few folks are already pretty unhappy about the discontinuation of Dropbox Passwords. The tragically short timeline didn't help; Dropbox first posted about it on August 1, with some functionality scheduled to disappear in less than a month, before the end of August. Not a lot of time for busy people to research and sort out the alternative that works best for them.

But today I'm realizing that even their short timeline was... dishonest, and that the reality is even worse.

We're not even two weeks after the initial announcement, and they've already managed to hamstring both my Passwords browser extension AND my phone app. On both, where you'd typically see your list of accounts, that real estate as been completely taken over by the discontinuation announcement. Normally, you'd expect this kind of thing to be a pop-up that you could acknowledge, close, and continue using the app. Not the case here, from what I can tell.

So now, weeks before the first stage of the discontinuation was scheduled to take place, I simply can't use core features of the Passwords browser app from the drop-down browser icon anymore. Of course I can still open the full Passwords interface in a tab (via the "Open Dropbox Passwords" option), but that's simply not how I use Passwords 95% of the time. So it's pretty annoying and inconvenient... but to be fair, not a complete dealbreaker.

It is a complete dealbreaker on my phone app, however. The Passwords Android app now gives users two options: "Export passwords," or "Learn" more about the discontinuation. That's it. Meaning that there's literally no option to actually use the app and search or view or use my actual passwords. The search bar is still there on-screen, but it literally doesn't do anything.

This is infuriating. I'm going on a business trip next week, and now suddenly I need to carve out time to migrate my passwords before I go, despite Dropbox's official discontinuation timeline telling us all otherwise. And of course we're not going to get any kind of real world solution to these issues; just a company rep politely telling us that our concerns have been heard and noted.

Ugh.

I just changed to the Business Suite of Proton. Includes Drive (1TB), Passwords, VPN and more that I don't use yet for the same price. And Proton is located in Switzerland with the strictest privacy laws on the planet. So POTUS can not look into my files anymore.

aL_br​ As of now, the response Adam Daniel shared from support should be everyone's expectation until we hear otherwise. 

I get that they have to make business decisions that may not line up with everyone's needs, but that comes at a cost.  I've been a 2TB customer for over a decade, and having the price increase over the years has been fine since I got a lot of value out of the storage and Passwords app.  Now that the Passwords app is being tossed, and I don't use any of the other features Dropbox considers more important, I guess it's time to make a move.  I wish I didn't have to, but when a software company goes in a direction that doesn't benefit you anymore, it's necessary.

Hi Hannah. Any news from the team?

They treat costumers very poorly with this kind of reply.

My reply from DropBox support:

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You're absolutely right to ask if the subscription fees are to be adjusted in relation to this development.
 
However, at the moment, there are no plans regarding the adjustment of the Dropbox subscription prices.
 
If such a thing happens in the future you will be informed accordingly.
 
The price of your plan will remain unchanged for the time being.
 
The decision to discontinue Dropbox Passwords was tough but it was also made as part of an effort to focus on enhancing existing Dropbox features.
 
You can find more information about the discontinuation of Dropbox Passwords in this Help center article: https://help.dropbox.com/installs/dropbox-passwords-discontinuation

It's really sad that after 15 years of using Dropbox that I'll end up cancelling my membership because the two most useful features (Vault and Passwords) are no longer available. 

There are cheaper alternatives to Dropbox now, and without these features I don't see why I would continue to pay more. 

I really hope they reverse this decision, but if not then this will be the last time I pay for a Dropbox service.

Hi everyone,

We wanted to acknowledge the feedback you've shared, as it's invaluable to us.

We understand that if there's any disruption to your workflow, this might be frustrating, and we wanted to reassure you, once more, that your thoughts have been passed on internally.

For anyone who might not have seen the relevant details about this change, feel free to check out this article.

Thanks.