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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey duranf, thanks for bringing this to our attention.

     

    Have you tried upgrading your account, using a different browser or a private browsing window, to see if that helps?

     

    If not, can you also try a different payment method/card?

  • duranf's avatar
    duranf
    Explorer | Level 4
    2 years ago

    -Tried Upgrading

    -Used all browsers

    -Also in desktop, laptop, work computer, phone, and app via my phone

    -I've tried updating my payment method and  same message keeps coming up.

    I have a huge wedding job that my client is waiting for and I cant give it to her.

    This is ridiculous! Dropbox is a huge company and not a single person can call me over the phone to resolve this issue!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey duranf - thanks for the screenshot and sorry to jump in here.

     

    Would it be OK if we sent you an email to have a further look internally at this point? 

  • duranf's avatar
    duranf
    Explorer | Level 4
    2 years ago

    yes please. I still haven't received help

     

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