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Forum Discussion

Kuede's avatar
Kuede
Helpful | Level 6
3 years ago
Solved

Events page isn't showing my subscription's renewal

Hello community On September 28th, 23 I paid USD 119.88 to renew my Dropbox Plan Plus, but surprisingly, I can't find an entry in Events. Do I have a false expectation? Thank you for your answer,...
Account Settings
Payments
Plans
upgrades
  • Kuede's avatar
    Kuede
    3 years ago

    Hi Walter,

    I  chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Kuede - thanks for posting on our Community and happy Monday!
 

The events page is the place where all uploads, edits, and deletions are normally logged. For more information about your current subscription, you can navigate to your plan tab.

 

I hope this helps! 

  • Kuede's avatar
    Kuede
    Helpful | Level 6
    3 years ago

    Hi Walter,

    So far so good in "Plan" it shows that I am using a "BasicPlan although I paid the renewal amount for Plan Plus PHP6941.87 (USD119.88) with a Credit Card on September 28th, 2023. Booking text: DROPBOX*L6QT1HVH26RLD02FD79IR; but there is no entry on the “Payments Page”. Hope this information will help.

    Kuede.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I see, thanks for the additional information Kuede 

       

      Could you try our self served look up tool to identify the email address that's associated with your charge?

       

      Is it an exact match with the one you see in your account's settings? 

      • Kuede's avatar
        Kuede
        Helpful | Level 6
        3 years ago

        Hi Walter, Jay,

        as you recommended: in the "self served look up  tool' I have put in the 12 Digit alphanumeric then pressed "Submit" I waited but no response.

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