Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kuede's avatar
Kuede
Helpful | Level 6
3 years ago
Solved

Events page isn't showing my subscription's renewal

Hello community On September 28th, 23 I paid USD 119.88 to renew my Dropbox Plan Plus, but surprisingly, I can't find an entry in Events. Do I have a false expectation? Thank you for your answer,...
Account Settings
Payments
Plans
upgrades
  • Kuede's avatar
    Kuede
    3 years ago

    Hi Walter,

    I  chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Glad to hear you got this sorted Dreamboxkuede 

 

I'm assuming it's the same person as Kuede so it seems that you're using two Dropbox accounts, associated with two different email addresses of yours. 

 

As for restoring your files, have you tried contacting our support team to see if there's anything they can do to help? 

 

Dreamboxkuede's avatar
Dreamboxkuede
Explorer | Level 4
3 years ago

I haven't contacted the support team yet so I don't know how.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You can see all your options on this page and choose the one that suits your needs Dreamboxkuede 

  • Kuede's avatar
    Kuede
    Helpful | Level 6
    3 years ago

    Hi Walter,

    I  chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!