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Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" 

So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !

cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

36 Replies

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  • bestvirut's avatar
    bestvirut
    New member | Level 2
    8 months ago

    Already replied your email, Megan. Please help remove trial subscription

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey bestvirut, thanks for posting here today!

    I just sent you an email, in order for us to have a closer look into this.

    Reply back to me, and we'll take it from there. Thanks a bunch! 

  • bestvirut's avatar
    bestvirut
    New member | Level 2
    8 months ago

    I also want to cancel Dropbox Plus 6 month Trial for Seagate Harddisk plan. My user is [removed] and there is no cancel button as shown in the picture.
    Please do it for me.

    [personal information removed per the Community's Guidelines]

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey aryankkkkkkkkkkk, I just sent you an email! 📩

    Reply back to me, and we'll investigate further.

    Cheers!

  • aryankkkkkkkkkkk's avatar
    aryankkkkkkkkkkk
    New member | Level 2
    9 months ago

    yes sure! thank u 

    my trial has 3 days left please help me cancel before that

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for clarifying! Can I go ahead and log a ticket for you then to the email address you’ve linked to your Community profile here?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    aryankkkkkkkkkkk, which platform did you use to upgrade your Dropbox account originally? Was it www.dropbox.com, or Google Play/iTunes?

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