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How can I cancel a Dropbox subscription if I don't have access to the account?
Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work which is a non profit several years ago. as of the last 3-4 years, we no longer need or use the account, I have tried reaching out to drop box requesting the cancellation of account and charges to our organizational credit card however I haven't had success and they continue to charge us as a non profit. Last year I went on mat leave and some of our phone systems have since changed. Recently I tried logging in again to prevent further charges to our credit card, and I can't remember the correct password. It is giving me the option to only submit a previously used password or recover the password through a verification text to a phone number which is our office number, and that brings the caller to a menu of options for extensions, so even if a text was sent no one would ever get it. It will not give me another option and I need a way to get into our account to prevent further charges on us as a non profit. Thanks.
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- Rich
Super User II
kristenbarnes wrote:
I have tried to find a way to contact a drop box representative and can't seem to.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi, I was hoping someone would be able to give me advice. A former employee created a dropbox account and used the company credit card to charge their subscription. The employee is no longer at the company, but the account is still getting charged. Their email has been deactivated but we are not able to log in, or access the account to cancel the subscription or view the invoices. Since we can't get into the account we aren't able to cancel the billing, does anyone have any advice on how to contact Dropbox or get back into the account?
Hi, yes absolutely! My email is
[email removed as per Community Guidelines] - thank you so much!
- Megan
Dropbox Community Moderator
Hi courtj043, I just sent you an email, to your Community-linked email address.
Keep in mind that it's not the same email address you posted. Also, please don't post your email address on a public forum, for your own safety.
Respond back to me, and we'll take it from there!
Megan,
I am having a very similar issue. Can you please assist?
@megan I am having a very similar issue. Can you please assist?
A former employee signed up for Dropbox on the company card and we do not have access to the account. I would like to cancel the account and potentially open a new one.
I have payment info, but unsure of the email address associated with the account. Can someone please assist?
- Jay
Hi GrahamP, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by the billing info.
How do I stop my account as they company policy won't return my payments of $331.00. They won't respond as I don't have a active account.
Ironic isn't it. Legal ease to steal money from people who aren't computer savvy.
I have gone to cancel but I have no account. So how do I stop payment? I want to cancel my plan as it is of no use to me.
