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How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
81 Replies
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- Daphne
Dropbox Community Moderator
Thanks for reaching out to us here Masha1!
Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right?
If so, please check out these steps and let me know if that does the trick!
- no,I didnt install the app. I started it from my laptop
- Unfortunately, I cant attach files here.
Under the Current plan it's written
Dropbox Basic and on the right there's a button "Upgrade".
Then there's an info Personal dropbox space". And at the bottom Bonus type
Getting started completed 1 out of 7 steps Not finished.
Maybe my trial didnt start,cause I didnt complete those steps? It's just confusing..
Thank you,Daphne! - Still after hours /days trying to follow the drop box instructions and there is still no option to remove this stupid app that wants my $$$. Its going to charge $15 for the most crap service ughhh I hate this app!
- Daphne
Hey there Sekinahkirk, I'm sorry to hear you're having trouble with this!
Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription?
Let me know - thanks!
I have a trial Dropbox Business team that ended, and now I want to downgrade to my personal accout that I had before. I have to contact DB since I can't do it my self, but there is no form or e-mail that I can use, I have been looking for the last hour, but to find a form to buy something took me 30 seconds...
So, can someone here tell me how to get in contact with someone that can erase my trial team, so I can delete my account for good?
//T
Hi there
Took me 15 seconds to find this. You, as the admin, need to inititate the process from the admin console in the DBX Business account. https://help.dropbox.com/accounts-billing/plans-upgrades/convert-individual-plan
Some advice. Make a copy of your data to an external drive too. ;-). Never know...
Regards
Casper
Thanks for the help!
I did find that page to, but in my my sense of mood I didn't read all the way :)
Regards
Tony
- I got a free month of Dropbox. I don’t wish to continue. How do I cancel?
