How can I cancel a free trial?

Hi there homemrs1mc; welcome to our Community!

As your query seems to echo a discussion I had some time ago, I moved your post under this thread.

Whenever you get the chance, please take a look at the previous comments and let me know if you have any follow up questions. 

Thanks!

PS: If your account's plan tab shows that you're on the Basic plan, you won't get charged for anything; this plan comes for free. 

Hi all,

Please help me to cancel the Dropbox Trial Professional

I have clicked "Cancel Trial" but nothing happen :(

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Chipkill wrote:

I have clicked "Cancel Trial" but nothing happen :(

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Clear your browser's cache/browsing history and try again, or try another browser.

Thanks but I have clear all cache/cookies in Safari/Chrome, click "Cancel Trial" again but cannot cancel trial

Hi, I received an email saying I have until April 30, 2020 to cancel my Dropbox Professional Trial before being charged.  I went to the "Plan" tab to the right of the "General" tab in Settings.  I clicked on the "Cancel trial" button to the right of the Plan summary (Dropbox Professional Trial) but nothing happens.  The button appears to be broken.  When I click on the button, the button is briefly outlined in light blue and the text turns royal blue but nothing happens.  Thinking the Safari browser is the problem, I switched to Google Chrome but I continue to have the same problem.  What am I doing wrong?  Is there any other way to cancel the trial before being charged?  

Hey Chipkill and shannon5, thanks for reaching out to us. 

As Rich also mentions, you can try another browser or clear your cache, and if you're still unable to cancel your trial, you go to this link via an incognito window (without signing in) and submitting a Help Request so that our Support team can have a better look into this for you. 

If you have any trouble along the way, just give me a shout. Cheers!

Thank you for the tip, Lisil, but unfortunately it did not work.  I am submitting a Help Request.

Thanks,

Shannon5

Sure, I have tried some ways: change the browsers, clear all cookies but can not "cancel trial". Yesterday, I raise request to Dropbox support & they help me cancel trial manually.

Hello, 

Tomorrow my pro plan is ending. I can not cancel the plan, since tha cancel trial button does not work.

What to do?

Hi tijanamladjen, thanks for posting on the Community!

If you’re on a Plus or Professional trial, you can downgrade your plan here, provided you're signed into the correct account.

Please note that you’ll need to follow the instructions to fully downgrade from the trial.

Let me know how it goes!