Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

497 Replies

Replies have been turned off for this discussion
Show More
  • TokWae's avatar
    TokWae
    Explorer | Level 3
    3 years ago

    Submit a Help Request

    Couldn‘t find an answer in the help center or community? Tell us what problems or questions you have with your Dropbox Account.

     

    I want to look up information related to:

     

     

    Is this regarding a cancellation or refund request?

     

    Payment Details

     

     

    Cardholder Name

    First 6 digits of card

    Last 4 digits of card

    Billing postal code

    Date of charge

     

    Amount charged

    Transaction Id (Optional)

    [removed per Community Guidelines]

    Other details

    I want to stop Dropbox services.

    Paid users can expect a response within 24 to 48 hours.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey TokWae!

     

    Since you’re unable to submit a request via our support page, do you mind if we open a ticket for you instead, so that we can check this internally?

  • TokWae's avatar
    TokWae
    Explorer | Level 3
    3 years ago

    Sure. The most important thing is that I need my money. Nowadays money is not easy to come by.

    Thanks so much.

  • TokWae's avatar
    TokWae
    Explorer | Level 3
    3 years ago

    Yes please. I just need my money. Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for confirming, TokWae. 

     

    I’ve just logged a ticket for you. Please reply back to me, when you have some free time, and we’ll take it from there.

  • Paraplanner22's avatar
    Paraplanner22
    Explorer | Level 3
    3 years ago
    I had an issue about a subscription upgrade about 7 months ago and thought it had been revused to basic. But of course it had not been and now it has been renewed, which I did not want. Apparently if I downgrade to basic I loose the ability to seek a refund (although I would be surprised if they issued a refund) has anyone had the same issue and how was it resolved. Apparently my issue has been escalated although I have not heard anything from dropbox - no surprise there!
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there Paraplanner22, sorry to hear about this.

     

    Since you've already reached out to our Support team, can you please let me know your ticket ID in order to look it up in our system?

     

    Thanks so much!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!