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joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi clairethayers! 

     

    I just logged a ticket for you. Please have a look, when possible, and reply back to me, so that we can check this together. 

     

    Thanks.

  • Rchgoals's avatar
    Rchgoals
    New member | Level 2
    3 years ago

    Please help! I was under the impression my wife established a DropBox account for her business. For more than 1yr I have been charged $11.99 for an account we dont use. I found I established a trial period account and NEVER stopped it. I dont expect everything back but a refund gesture would be greatly appreciated. Any help is appreciated. 

  • Terideanne's avatar
    Terideanne
    New member | Level 2
    3 years ago

    Hello,

    I have been trying to cancel this subscription for a couple weeks and I can't figure it out and I got charged $119.88 on April 1, 2023. Could someone please help me?

  • Mahammer29's avatar
    Mahammer29
    Explorer | Level 3
    3 years ago
    It has now been over a year since. E I had paid to upgrade my Dropbox account and somehow it was paid from my second email and not the one the account is under. Dropbox has been proven that both accounts are mine. They failed to upgrade my account and ha e failed to refund my $119.99 they push the blame to Google pay and Google pay pushes the blame to Dropbox. I just want my money back since I have lost many pictures because they failed to upgrade or refund my account.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If you paid via GooglePay then Dropbox cannot, at all, refund you. You HAVE you get the refund via GooglePlay. My guess is that they are holding you to the T&C's around how long you have to claim a refund. 

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