Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
497 Replies
Replies have been turned off for this discussion
- Rich
Super User II
cjourne1 wrote:
I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.
Did you cancel the trial before it ended? If not, it automatically converts to a paid subscription. You can likely cancel the subscription, but it's doubtful that you'll be able to receive a refund.
HI
I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase.
I doing my fellowship training in singapore which is self funded, so for last one year i am not earning
I couldn't get any means of contacting drop box for refund of payment
It sincerely request to drop box to cancel my subsription and refund my money
Email account - [personal information removed per the Community's Guidelines]
- Rich
vikas_ wrote:
I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase.
You can try contacting Support, though in most cases, subscriptions are non-refundable.
Hi Nancy
Can a support ticket assist with this? I have tried some of the other suggestions such as logging into Dropbox from another browser and couldn't find the Billing/Disputes on the support page. I disputed the transaction with the bank on 30.01.23 and they require more information before they will liaise with the merchant's bank.
- A statement that I received a notice of cancellation via one of the following means: Email, Merchant Website Message/Live Chat Session, Form, Letter, SMS or Fax. Of which I have received nothing.
- Copies of all correspondence with the Merchant and any additional supporting documents.
All I have are copies of the conversations from the Dropbox Community.
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation. Anybody else have this issue? It's maddening.
- Rich
EmilyBeck wrote:
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation.
You're told before starting the trial that it will automatically convert to a paid plan if you don't cancel before the trial ends. You can try contacting Support, but in most cases, subscriptions are non-refundable.
I have a charge once amonth for approx $17 or so dollars. I first noticed this a year or so ago and thought i had dealt with it. Over and over again, once a month, this charge. I can't figure out how to get through to dropbox to cancel. I have a basic plan with no billing information listed whatsoever.
I have tried to look up the charges using the tool but it keeps giving me the same error message saying "enter expiration date".
I have no idea how long back these charges go but I need a refund for ALL OF THEM. I am so furious right now about this. You're charging me when I have not asked to pay for anything and not given my credit info.
My email is [email removed as per Community Guidelines] and I need this cleared up immediately.
- Megan
Dropbox Community Moderator
Hi seriouslymadatbutterflies, rest assured that I am here to help!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks!
I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".
Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".
So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".
Be careful out there!
