Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

497 Replies

Replies have been turned off for this discussion
Show More
  • zhaoruxia's avatar
    zhaoruxia
    New member | Level 2
    3 years ago

    I registered a Dropbox account, I received a deduction of 199 USD today but I did not order the 3TB package. This package is not applicable to me and Dropbox didn't show me it will deduct fees. I am very dissatisfied with that charge and now apply for a refund now.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there zhaoruxia, sorry to hear about this.

     

    Have you by any chance reached out to our support team to ask for assistance on this?

     

    If you did, please share your ticket ID with us here, so that we can look it up in our system.

     

    Thanks!

  • isaac ashaolu's avatar
    isaac ashaolu
    New member | Level 2
    3 years ago

    I cancelled my subscription through an agent and was down graded to basic plan. However I was charged for a professional plan and was asked to upgrade. I don't want to upgrade. I want a refund. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    You'll need to contact support: www.dropbox.com/support and ask for assistance as its an account related query including sending them the chat logs/email ref. of the reps conversation 🙂

  • johnHouston's avatar
    johnHouston
    Explorer | Level 4
    3 years ago

    I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".

     

    Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".

     

    So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".

     

    Be careful out there!

  • johnHouston's avatar
    johnHouston
    Explorer | Level 4
    3 years ago
    Why is my thread being moved and buried in someone else's unrelated post from almost 3 weeks ago?
  • MWIM1986's avatar
    MWIM1986
    New member | Level 2
    3 years ago
    I canceled my plan, because I didn't need it anymore but still got charged. Is there a way that I could get a refund?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MWIM1986, I hope you're doing well! 

     

    Can I reach out to you, in order for us to have a closer look into this?

     

    Keep me posted! 

  • hockeygirl's avatar
    hockeygirl
    New member | Level 2
    3 years ago

    Hi, I attempted to cancel my subscription, which I was able to do, but not until 2024.  I would like to cancel and receive a refund.  Hoping there is someone who can look into this for me.  Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey hockeygirl, thanks for reaching out to the Dropbox Community.

     

    Since you're on a paid plan, have you tried reaching out to our support team directly about your request?

     

    Let me know if you have any issues with this.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!