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joyanisa74's avatar
joyanisa74
New member | Level 2
3 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

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  • MartaG's avatar
    MartaG
    New member | Level 2
    2 years ago

    Hello,


    today I was charged for my dropbox subscription renewal but, since I'm not using Dropbox anymore for work, I intended to cancel the subscription. 
     
    I didn't remember my renewal was planned for today, so that's definitely on me.
    Anyway I didn't even receive any communication from Dropox, not even an email, notifying me about an imminent renewal.
    Would it be possible to cancel both my subscription and today's Paypal payment?
     
    Looking forward to hearing from you.
    Thank you very much
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    @MartaG wrote:
    Would it be possible to cancel both my subscription and today's Paypal payment?

    You can cancel your subscription from your account settings. This will cancel the automatic renewal at your next billing period, at which point your account will downgrade. You'll maintain your current subscription until that time.

     

     

    As for a refund, you can try contacting Support but under most circumstances refunds for paid subscriptions aren't refundable.

     

     

    To contact Support, visit the Support page and you'll see an option for Billing issues.

     

  • Antzino's avatar
    Antzino
    New member | Level 2
    2 years ago

    Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Antzino wrote:

    Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?

    If you don't cancel the trial before it ends, it converts into a paid subscription and you're automatically charged. It explains this when you're starting the trial.

     

    You can try contacting Support but in most cases, Dropbox subscriptions aren't refundable.

     

     

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • MartaG's avatar
    MartaG
    New member | Level 2
    2 years ago

    Thank you very much Rich!

    I'll try,

    best

    m

  • debbie7142's avatar
    debbie7142
    New member | Level 2
    1 year ago
    I don't have Dropbox and I was charged 180 I want a refund
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi debbie7142, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

  • ST14's avatar
    ST14
    New member | Level 2
    1 year ago

    I am being charged monthly £19.99 from Dropbox but I have no associated account with this. There is no reference number on my statement that I can check this to. I can't speak to anyone either. Can anyone help?

  • ST14's avatar
    ST14
    New member | Level 2
    1 year ago

    Hi

     

    I have a billing problem but no associated account. Can you help?

     

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