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Forum Discussion
How can I cancel/be refunded for a Dropbox account I can't access?
lo Dropbox Support Team,
I am experiencing an issue with recurring charges from Dropbox that have been happening monthly for several years. Unfortunately, the email address associated with this subscription is no longer in use, and I am unable to access it. As a result, I cannot manage the subscription through my current account.
Here are the details I can provide to help locate the account linked to these charges:
• The email address associated with the subscription is no longer accessible.
• The charges are recurring monthly payments.
• I have payment details from my bank/credit card showing the charges.
• The subscription has been active for several years.
I would like to cancel the subscription immediately and stop any future charges. I would also like to request a refund for the charges that have been applied over the past months/years.
Can you please assist me in resolving this issue and provide guidance on how to proceed? Any help would be greatly appreciated!
Please contact me.
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[personal information removed per the Community's Guidelines]
1 Reply
- Rich
Super User II
I would like to cancel the subscription immediately and stop any future charges. I would also like to request a refund for the charges ...
You can contact Support for assistance cancelling the subscription and any future charges, but it's unlikely you'll be able to get a refund. In most cases subscription fees are non-refundable.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
