How can I convert my Dropbox account from personal to Business Essentials?

I need to know how to convert my Plus plan to Essentials. That was my original question. I can see how to purchase it as a new account. But Essentials is not an option on my upgrade page, as discussed above.

I was able to get someone on the phone who told me to just upgrade to Professional. He assured me that Professional was the same as Essentials, but clearly, it is not. I specifically asked about e-Signatures, and he assured me that Professional includes this. It does not. I could tell he didn't know and didn't care.

Meanwhile, I'm going around in circles here trying to get help. 

Hey CatMasa, let me also jump in here!

Have you tried accessing the plan using this Help Center article? Let me know how it goes!

I posted a separate reply with the screen shot of the options I see in my account on the Upgrade tab.. Also, I found this page in the help that clearly says that the options I see in my account are not the business options.

Tks

Thanks for giving that a go! Can you send me a screenshot of the options you see on your end, so that I can check if there’s another option?

I tried a different browser. The plan options are the same. Plus (current plan), Professional ($199/yr) or Standard ($180 per user per year).

Thanks for clarifying! Are you not seeing the Essentials plan, even if you log in to your Dropbox account via another web browser?

Yes, correct, tks.

In my current account on the upgrade there is a plan option called "Professional," but it doesn't say Essentials and doesn't mention signatures. Tks.

Welcome aboard our Community, CatMasa! Let’s check this. 

Do you mean that you’d like to upgrade your Plus account to the Essentials plan showing here? 

Let me know and we’ll go from there.