How can I get a refund for a payment?

No one is helping at all

Hi Gidgette, I hope you're doing well!

I remember opening a ticket for you back in August. Do you still face the same issue, or is it something else?

Keep me posted! 

I have a few unauthorized charges from Dropbox. My credit card statements have only 11 character reference so I couldn't raise a query on the billing page. I just registered Dropbox so I can raise the issue here. Can someone from Dropbox please contact me ASAP?

Hi vincentye & Nig l Hausmann, why don't we have a look into this? 

Have you tried contacting our Support team directly?

Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, share it with us here so that we can look it up in our system as well.

Thank you both, and I'll be waiting for your response!

I have tried several times but to no avail. It is literally impossible to use

Hi Hannah

This is just to inform you that my complaint to EUROPEAN CONSUMER CENTER as required as a previous step to a judicial claim worked!.

I received a call form Apple-iTunes and the refunded the money. It has been stated that Apple-iTunes, that rejected all my claims,  finally recognized my reasons but only when the European Consumer Authorities asked to Apple-iTunes about my case.

I greatly acknowledge the participation of EUROPEAN CONSUMER CENTER and reject the behaviour of Apple-Itunes that forced me to look for help of third party.

Hey Etherealbylar , welcome to our Community! 

I'd be happy to help, however in order to do this, I'd need some sensitive billing info.

I think it'd be a better idea to reach out via email, don't you think? 

Let me know, and I'll open a ticket on my end for you! 

Hi Gidgette, can you tell me more about what you've tried several times, please? 

Are you referring to contacting our Support team?