How can I get a refund for a payment?

Hello, I was told by a support agent named Melissa that I would receive a full refund of the money taken out for a subscription that was supposed to be canceled. This did not happen yet. I've checked my bank account recently after waiting all week and I still haven't received a full refund like I was promised. I'm in desperate need of the money now. Added to this, my card number might be out of date on the account so I will need help knowing how to update my information. This is very stressful. Can someone help me? 

Refunds can take 5 or so working days, so, when were you told you'd get it? 

You will need to contact support again I'm afraid to ask for help - you should be able to reply back to the email messages you got about it. 

Hello there, 

Helen from Dropbox here.

My colleague Casey, has reached out to you today with an update on your ticket no. 22946452 regarding your refund. 

Thank you for your patience during this process and have a lovely day.

Best regards,
Helen 
The Dropbox Team

hey guys, does anyone know if dropbox has a number i can contact? i've just had a massive bill taken out and im super poor and need to pay my rent in two days and i didn't mean for this to happen as i'm not using dropbox.  😞 thanks so much

Hello. 

I paid for the renewal of 2 Dropbox Plus subscriptions (accounts with different users), using a single VISA card (the same card, therefore).

However, the amount of 3 paid subscriptions appears deducted from my bank account debits.

Is it possible to unblock this issue, please? How can I recover the amount of the overpaid subscription?

Waiting feedback.

Thanks.

You will need to contact support at www.dropbox.com/support and ask for assistance. 

All support options are at www.dropbox.com/support.

It sounds like you have used a trial and not then cancelled it. So, you need to try and ask for a refund although note that they usually only do so where legally required. 

Thanks for the tip, Mark. Turning to support is not easy. There are print requests that have already been sent, the staff shows difficulty in finding apparently simple information, the resolution of the problem is delayed... It becomes desperate to demonstrate that there was a billing error (and, above all, to recover an amount that was charged to more). What a disappointing experience, DROPBOX...

No. Dropbox Plus. Accounts created (and paid) a few years ago. But, this year, with a bonus: one of the accounts was double invoiced. As simple as that.

Hey AR_23! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.