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marinaklirou's avatar
marinaklirou
Explorer | Level 3
2 years ago

How can I know if I'll be charged monthly or yearly?

Hello. I've got a free trial of Dropbox Plus and will end on January 10, 2023. How can I know of I will be charged monthly or yearly? I also tried to pay before my trial ends for one month, just to be sure that I will be charged monthly. But I am not allowed to continue. I get a message "something went wrong, please refresh the page".

 

Thanks in advance

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey marinaklirou, thanks for posting your question today!

     

    Did you create this trial through the Dropbox app on your mobile device?

     

    And if so, was it on an iOS or Android device?

     

    Also, if you check the plan tab in your account settings, what do you see?

     

    This info will help me assist you further.

     

    Thanks!

    • marinaklirou's avatar
      marinaklirou
      Explorer | Level 3

      Hello Hannah and thanks a lot for your answer!

       

      I created the trial through my pc on chrome browser.

       

      I paste the information I see in my plan:

       

      Dropbox Plus trial

      Your free trial of Dropbox Plus will end on January 10, 2023. If you don’t cancel your free trial by then, you will be billed for your Dropbox Plus subscription.

      You'll keep these features:
      • 2 TB of space
      • Offline folder access from mobile devices
      • Accident rewind: roll back unwanted changes to any file or your whole account

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey marinaklirou, would it be okay for me to reach out via email, in order for us to have a closer look into this? 

         

         

  • 1. Kindly check your email during the day you signed up for the trial. Since when you signed for a trial plan you will be receiving an email with regards to the amount that will be charged when the trial ends. 
    2. You can cancel the trial plan before the renewal date and purchase the plan and select if you want monthly or yearly.

    I hope it helps.