How do I cancel my subscription?

Hey johnhoward1 and PamH, thanks for nudging us here. 

Could you both submit a new ticket by following the steps in this link (through a private/incognito window)?

Once you do that, just give us another nudge with the ticket ID (eg. #1234567) and we'll look into it for you. 

Thank you.  I've now submitted the ticket - finally.

I've also provided my email address in the details as the one linked to the account is no longer active.

Hi Lusil

I submitted a ticket last Tuesday after you sent the link on how to create it.

I can't see what the ticket number is.

Nothing comes back to my email or my drop box account.

Can you please let me know if I need to do something further as I'v heard nothing further.

Thanks

Pam

Sorry to hear you're having trouble with this PamH!

Did you have the chance to check your spam/junk inbox to see if it was misdirected there by mistake?

Also, did you enter an email that you have access to as the contact email?

We can only reply back to the contact email that you add in there, rather than if you add another email in the "Other details" section.

If you entered the other email as the contact email (and you don't have access to this), please submit a ticket with your email as the contact email.

Hi Daphne

I've resubmitted my Help Request.  I didn't receive a ticket number.  I have provided all of the same details including my own email address (which I did last time more than a week ago).   There is nothing in my junk email.  I have no problem receiving other emails from Drop Box. 

I have just submitted this request at 7.42 AEDT.

Thank you

I did some digging on my side and was able to locate the new ticket you created, linked with same email address as your profile here, PamH!

I've just followed up with you there, so please check your inbox for my reply - cheers!

Hi,

I would like to cancel a subscription that I have been paying for unbeknownst to me as I had originally signed up for the trial and forgotten to cancel the subscription after a few months now. I am not sure what account it is tied to, because I don't see an option to cancel a subscription on the account that I am currently signed into, but I need to cancel this subscription. I can supply my billing information to a representative, but I need this taken care of.

I also downloaded the app to check if I had signed up on my phone, and the option to cancel is also not available on mobile.

Hi there jl456, thanks for reaching out. 

I moved your post here, where other users have expressed a similar issue. 

Have a look at what is mentioned and let us know if you have any other questions or trouble along the way. 

Cheers!

@Lusil,

I no longer have the information for the email that I am getting charged for. I believe I've opened 2 tickets already, but I don't see an option on how to open a ticket with an actual person, just the bot that answers FAQs. If there is any way I can expedite cancelling my subscription via giving you banking information, can we please do that however it needs to happen? All the information I have is the credit card that is being billed, nothing else. I want charges to stop.

Thank you