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vamps503's avatar
vamps503
New member | Level 2
8 years ago
Solved

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
cancellations
Dropbox Plus
Plans
  • Walter's avatar
    Walter
    8 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey there Frenchstarter - sorry for the tardy response. Are you still having issues with this?

Rob_Cash's avatar
Rob_Cash
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Good news is that you won't lose any data. Even if you are over your quota (2GB for basic vs 2TB for Professional) we won't do anything to your data. You do lose the ability to sync data to PC, showcases, and other features that Basic doesn't include, but we won't do anything to your data. 

Also, as a side note, we only allow one trial per customer, which is likely why the attempt to start another trial resulted in a charge.  

About Plans and Subscriptions

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