Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
I was trying to download some pictures my agent sent me on dropbox. In order to do that (he sent them by dropbox) it said I had to download Dropbox. I did, and viewed the pics. However, when I finished it wanted my credit card (did not give it) and to choose how I wanted to pay, monthly or yearly. I don't want to pay anything at all...I do not use, nor see any use for my purposes to have a Dropbox account. will you simply cancel this? I've gone to the 'cancel' sites but nothing helps. This was all done on my computer.
- Walter
Sorry to hear about this rake - could you please elaborate on this one for me?
Are you getting charged about an account and you'd like to cancel it? If so, you can use our self serve look-up tool to locate and verify the account that it relates to.
To then cancel your subscription, log into the account in question and downgrade your plan from your plan's tab.
If you upgraded through the app store on a mobile device take a look at this Help Center article .
Should you still have problems with this, log a ticket with our support team and ask for assistance. Note that this is for your own security and safety as we can't troubleshoot account specific inquiries like this one here, on our public forums.
I hope this information is helpful to you and let me know if there's anything else I can do from my end to assist with this.
Thanks!
PS: If you'd like to delete your Dropbox account completely, go to this page. Just note that should you proceed with that option, there is no way for you or Dropbox to recover that account.
