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Forum Discussion
How to cancel charges from deleted google account?
In November, my work-related google account was deleted. I used this account on dropbox prior to its deletion and I have been charged $15.99 per month since November, even though the associated email (and thus access to the dropbox account) no longer exists. How would I go about cancelling this subscription and then request a refund for the inactive period in which I was charged from November 2021-to-Present?
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- Rich
Super User II
mimicohero wrote:
In November, my work-related google account was deleted. ... How would I go about cancelling this subscription and then request a refund ...
If your subscription was through the Google Play Store, you'll need to contact Google. Dropbox won't have any information regarding your payments.
My subscription is through Dropbox but the google account used to sign in no longer exists. When I search the billing # on here, it confirms that Dropbox is charging the dropbox account associated with the deleted google account.
- Megan
Dropbox Community Moderator
Hi mimicohero, I hope you're having a great day so far!
It's important to note, that Dropbox wouldn't know if the associated email to the account has been deleted.
If you can remember the email, and password you should be able to access said account. Have you tried it?
Let me know, and we'll take it from there!
Hi Megan,
I have tried logging in to the account but have had no success even though I'm pretty sure I'm entering the correct password. I have no way of changing my password because it will send recovery information via "Forgot Password" to my non-existent email.
- Hannah
Sorry to jump in here, mimicohero.
No worries, if you have the billing info attached to the payments you've made, we should be able to look up the account and cancel the subscription.
Can I reach out to you via email, so we can investigate?
For sure! Please reach me at the email tied to this account.
- Hannah
Perfect, I just sent you an email, so make sure to get back to me when you get a chance!
