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mimicohero's avatar
mimicohero
Explorer | Level 3
3 years ago

How to cancel charges from deleted google account?

In November, my work-related google account was deleted. I used this account on dropbox prior to its deletion and I have been charged $15.99 per month since November, even though the associated email (and thus access to the dropbox account) no longer exists. How would I go about cancelling this subscription and then request a refund for the inactive period in which I was charged from November 2021-to-Present?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    mimicohero wrote:

    In November, my work-related google account was deleted. ... How would I go about cancelling this subscription and then request a refund ...


    If your subscription was through the Google Play Store, you'll need to contact Google. Dropbox won't have any information regarding your payments.

    • mimicohero's avatar
      mimicohero
      Explorer | Level 3

      My subscription is through Dropbox but the google account used to sign in no longer exists. When I search the billing # on here, it confirms that Dropbox is charging the dropbox account associated with the deleted google account.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi mimicohero, I hope you're having a great day so far!

         

        It's important to note, that Dropbox wouldn't know if the associated email to the account has been deleted. 

         

        If you can remember the email, and password you should be able to access said account. Have you tried it? 

         

        Let me know, and we'll take it from there! 

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