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how to get a refund and speak to a real person
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. ...
no, i tried all ways, email, submited request, no one replied to me yet.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi SengaGlacier, l hope you don’t mind me jumping in.
When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address?
If yes, please send it to me and l’ll take a look for you.
Keep me updated!
When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address?
If yes, please send it to me and l’ll take a look for you.
Keep me updated!
no, nothing feedbak
no telephone number,
even no email back from billing-support@dropbox.com
and dropbox website apparently doesn't like comuunicating with the clients,
no email on public, only an uselles chatbot which cannt understanding human language at tall,
and no direct links for submitting the ticket, maybe hidden somewhere, i can't found it.
the only link is https://www.dropbox.com/support/billing, i tried this form more than 3 times, useless no any feedback
- WalterHey SengaGlacier, sorry to jump in here, but did you make sure to use an incognito window without signing into any Dropbox account when filling out this form?
Make sure to include all the needed information there and an email address we can reach you at.yes, i loged on first, and submitted form and also emailed, no any reply
