Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
billing
cancellations
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi SengaGlacier, l hope you don’t mind me jumping in.

When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address? 

If yes, please send it to me and l’ll take a look for you. 

Keep me updated!
SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

no, nothing feedbak

no telephone number, 

even no email back from billing-support@dropbox.com

and dropbox website apparently doesn't like comuunicating with the clients,

no email on public,  only an uselles chatbot which cannt understanding human language at tall,

and no direct links for submitting the ticket, maybe hidden somewhere, i can't  found it.

 

 

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